FREQUENTLY ASKED QUESTIONS:
Q: What are the step heaters made of?
A: Warm Welcome® Step Treads are comprised of a rugged non-skid surface, low voltage elements, and attached backing. The low voltage elements are sandwiched between the non-skid surface and backing which cushions both the element and the tread for maximum life.
Q: How thick are they? Will they make a tripping hazard?
A: No, they are very thin and will not cause a tripping hazard if properly installed. The units are a little less than 1/8th of an inch.
Q: Is GFI required?
A: No, GFI is not required. The safe, low-voltage design sets Warm Welcome® step heaters apart from all competitors.
Q: Will I need a transformer?
A: Yes. When we designed this product, we did so with safety in mind. The transformers take standard electrical current used in homes and business and converts it to low voltage that is safe for outdoor applications without worry.
Q: Are they UL Listed?
All the step heaters use UL Listed transformers.
Q: Do I need a contractor to install the heaters?
A: A contractor is not required. Most of our customers have no problem installing the heaters themselves. If you prefer to have a contractor do your installation, any licensed electrical contractor should be able to easily install the step heaters. (Keep in mind, we’re here if you have questions.) link to contact page
Q: What kind of warranty do the step heaters carry?
A: All Warm Welcome® step heaters carry a 1-year warranty. We have plenty of customers who are still using their heaters even after 10 years.
Q: What maintenance do the Warm Welcome® step heaters require?
A: There are no maintenance requirements for the step heaters at all. Simply install and power up whenever cold weather delivers ice or snow to your steps.
Q: My steps are larger than 30 or 36 inches. Do you have any larger heaters?
A: We do make a 48” heater, and most of the time in residential applications 48” is all that is necessary. (Generally, homeowners opt to do what’s efficient and chose to go up and down one side of their steps.) Having said that, we would be happy to provide solutions that cover as much of the step as possible. If you need a custom solution, call or email us, and our staff will be more than happy to discuss your situation and requirements.
Q: Is it safe to put the step heaters on stairs with paint or stain?
A: Yes it is perfectly safe to place the heaters on stairs that are painted or stained. The low-voltage heaters do not reach a temperature that damages paint or stain.
Q: Are they safe for my Pets?
A: Yes, they are perfectly safe for pets. You might even catch your kitty lounging on the warmth and enjoying a catnap.
Q: How much does it cost to run Warm Welome® step heaters?
A: As with anything, the cost really depends on how large of an installation you have. It is sometimes helpful to think of the steps in the same way as lighting. Each of our standard steps (9”x30”) is roughly equivalent to a 60-watt light bulb or (9”x36” step heater) a 75-watt bulb. The landings are 175 watts each, so they are roughly the same as two light bulbs.
Q: Do they cost less to operate because they are low voltage?
A: No, when you heat something you are using the same amount of electricity whether you are using high or low voltage.
Q: It really gets hot in the summer where we live. Is it ok for me to leave the step heaters installed throughout the year?
A: Yes, Warm Welcome® step heaters are very durable, and it is fine to leave them installed all year long and turn them on only during the winter months.
Q: Can I take them off my steps in the summer time?
A: Removal and reinstallation is easy on wooden steps, and fairly easy on cement or masonry. With wood, all you have to do is unscrew them and take them up. Reinstalling heaters on cement and masonry may take a little more work.
Q: Can I get them to turn on automatically when it starts snowing?
A: We have not found any device that works as well as the human eye in determining if it is snowing or not. Many sensors are available that will turn on when the temperature drops below freezing, but that doesn’t mean it is snowing. The heaters will not be adversely affected by staying on all the time during the cold season, but that will lead to higher operation costs. Most people simply turn them on when they expect snow and turn them off when they don’t.